Refund Policy

Thanks for shopping at Haru Nachii Florist. We strive to provide the best floral products and services.

To maintain fairness and transparency, please review our policy regarding refunds:

1. Non-Refundable Nature of Products

Due to the perishable and delicate nature of our products, all sales are considered final. We are unable to offer refunds or exchanges for flowers, arrangements, plants, or any other perishable items once they have been delivered or picked up.

2. Quality Assurance

We guarantee the freshness and quality of our products upon delivery. In the rare event that you receive a damaged or incorrect item, please contact us immediately for assistance, and we will make every effort to address the issue accordingly, which may not necessarily involve a refund.

3.Cancellation

Should any customer place an order through Ines and then need to cancel the order, please take note that there will be NO refund for cancellations of order. Cancellations will not be accepted if you place an order but provides incorrect recipient's delivery information, such as wrong office or home address. You should obtain the new information to us so that order can be properly delivered using correct information. Extra delivery fees may apply for re-delivery.